Last Thursday, November 7, in the Montecarlo room at Club El Nogal, we had the privilege of sharing an enriching morning with clients and our strategic ally, Avaya. This business breakfast was not only a space to strengthen relationships, but also to explore how artificial intelligence (AI) is transforming the customer experience and optimizing business operations.

On October 31, Outsourcing became a time machine with our DisfrazadOS event. More than 1,500 collaborators from our Campus, Optimus and Caracas locations showed us that creativity has no limits, taking us on a unique journey through historical eras, from ancient civilizations to the vibrant 1920s.

Our purpose at Outsourcing, “Improving Lives is Our Commitment” is not just a slogan, but a living intention. As part of this commitment, we have worked hard to offer tools that truly impact people’s well-being.

At Outsourcing, we believe that personal and professional growth go hand in hand. That's why we created Dialogues, a space where our leaders and their teams share ideas that enrich their lives and strengthen their commitment to our purpose of Improving Lives.

At Outsourcing, our purpose is to Improve Lives, which comes to life through “Highlights,” a space that recognizes our collaborators for their commitment, attitude, and results. In the last edition, our highlights were able to enjoy a morning that was prepared exclusively for them, a day designed to thank and recognize their effort and positive impact on the communities.

In 2024, Outsourcing S.A.S. BIC is proud to celebrate 31 years of commitment to social transformation and innovation in the BPO and Contact Center industry. Our mission of "Transforming Lives" is reaffirmed this year, focusing on sustainability and positive impact on communities.